The consumer credit market is evolving rapidly. From digital-first lenders and AI-driven underwriting to buy-now-pay-later (BNPL) products and open banking-enabled affordability checks, innovation is reshaping how consumers access credit—and how firms assess, manage, and recover lending. 

Consumer credit firms operate in one of the most heavily regulated corners of financial services—and for good reason. The products you offer can have a profound impact on customers' financial wellbeing, and the FCA's supervisory approach reflects that reality. 

Rising living costs are placing unprecedented pressure on UK households. From soaring grocery bills to climbing energy prices, consumers are feeling the squeeze—and for many, this means struggling to keep up with existing credit commitments. 

New rules to regulate buy-now-pay-later products announced by the Treasury

The new CCR009 return for Consumer Credit firms, asks tailored questions, reflecting firms' specific business models.

The FCA has enforced fairness and transparency of contract terms of the Buy Now Pay Later sector despite not regulating the sector.

The FCA continues to focus on the consumer credit market in light of the ongoing pandemic and the effect it is having on retail borrowers....

The FCA is to survey 13,000 firms on the financial impact of Covid-19 including payment services, e-money, consumer credit, custodians, p2P platforms, advisers and wealth managers.