Complaints, Consumer Duty, and the FCA: the Key Takeaways for Firms
The FCA highlights good and bad practice on Complaints, Consumer Duty, Root Cause Analysis and Governance.
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Vulnerable Customers: more work to do
More needs to be done to protect vulnerable customers according to the latest good and bad practice findings from the FCA's review following the introduction of the Consumer Duty.
FCA publishes its 5 year strategy
We explore some key changes that lie ahead following the publication of the FCA's 2025-2030 strategy.
Polluter pays: What the latest thinking means for firms
The FCA's new guidance states that ‘polluters’ need to meet, not avoid, the redress liabilities owed to consumers when things go wrong.
Consumer Duty implementation findings
The Consumer Duty update provides details where the FCA found both good and poor practices implementing the Consumer Duty.
FCA highlights areas of focus for firms implementing the Consumer Duty
Following on from the new Consumer Duty rules and guidance published by the FCA in July 2022 there is now less than six months to go...
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